ace665 Privacy Policy

Overview

ace665 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and beyond. As a platform that handles real-money transactions, account credentials, and personal identification data, ace665 takes data privacy with the utmost seriousness.

This Privacy Policy applies to all personal data collected through ace665.net, including data provided during account registration, deposits and withdrawals, gameplay activity, customer support interactions, and general browsing of the site. It applies to all registered players, visitors who browse ace665.net without registering, and any individual who contacts ace665 through any channel.

ace665 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Data collected by ace665 is used exclusively for the purposes described in this policy — primarily to operate the platform safely, comply with applicable standards, process transactions, and improve the player experience.

Data We Collect

ace665 collects personal data in several ways: directly from you when you register an account or contact support, automatically through your use of the platform, and occasionally from third-party identity verification and payment processing partners. The categories of data we collect include the following:

ace665 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been inadvertently collected from a minor, we will delete it immediately and close any associated account. Parents and guardians who suspect a minor has registered on ace665 are encouraged to contact [email protected] without delay.

How We Use Your Data

Every piece of personal data collected by ace665 is used for a specific, documented purpose. We do not use your data in ways that go beyond what is described in this policy. The following table outlines the primary purposes for which ace665 processes personal data, along with the lawful basis for each activity.

• Account Management: To create, maintain, and administer your ace665 player account, including processing your registration details, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other supported payment methods. Financial data is handled with the highest level of security.
• Identity Verification (KYC): To verify your identity, age, and eligibility to use ace665 in compliance with responsible gaming and anti-money-laundering obligations. This may involve sharing identity documents with third-party verification providers.
• Responsible Gaming: To monitor gameplay patterns and flag potential signs of problem gambling. ace665 uses usage data to proactively offer responsible gaming tools such as deposit limits and self-exclusion to players who may need them.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other security threats to the platform and its players.
• Customer Support: To respond to your queries, complaints, and requests promptly and effectively. Support communications are logged for quality assurance and dispute resolution purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as Eid offers, BPL betting promotions, or Pohela Boishakh specials) that we believe are relevant to your interests. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse aggregate usage data and improve the design, performance, and content of the ace665 platform — including game selection, user interface, and payment flow optimisation.
• Legal Compliance: To meet our obligations under applicable legal standards, respond to lawful requests from authorities, and maintain records required for audit or compliance review.

Cookies & Tracking

ace665 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. A cookie is a small text file stored on your device by your browser when you visit ace665.net. Cookies do not contain executable code and cannot access other files on your device.

The cookies used by ace665 fall into the following categories:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your account settings, and enable core features such as the game lobby and cashier. These cookies cannot be disabled without breaking platform functionality.
• Performance Cookies: These collect anonymised data about how players use ace665 — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data is aggregated and not linked to individual users. It helps ace665 improve platform performance.
• Functionality Cookies: These remember your preferences — such as your preferred language, currency display, and notification settings — so you do not need to re-enter them on each visit.
• Analytics Cookies: ace665 uses internal analytics tools to understand overall traffic patterns, game popularity, and player engagement. Analytics data is anonymised and used only for internal reporting and product improvement purposes.

ace665 does not use cookies to serve third-party advertising networks or to track your activity on other websites. The cookies on ace665.net are exclusively first-party cookies operated by ace665 for the purposes described above.

Sharing Your Data

ace665 does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform effectively and meet our obligations, we do share data with a limited set of trusted service providers and in specific legally required circumstances. All third parties who receive your data are contractually bound to use it only for the purposes for which it was shared and to maintain appropriate security standards.

• Payment Processors: To process your deposits and withdrawals, ace665 shares necessary financial data with payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers receive only the minimum data required to complete the transaction and are bound by their own strict privacy and security standards.
• Identity Verification Partners: ace665 uses third-party KYC (Know Your Customer) service providers to verify player identities and ages. Identity documents submitted during verification may be processed by these providers on ace665's behalf.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as player ID and bet amounts) to facilitate gameplay and resolve game disputes. They do not receive your personal contact or financial details.
• Legal and Regulatory Authorities: ace665 may disclose personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, legal process, or in response to a lawful request. ace665 will notify affected players of such disclosure where legally permitted to do so.
• Fraud Prevention Services: ace665 may share data with specialist fraud prevention and anti-money-laundering screening services to detect and prevent illegal activity on the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ace665's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer.

Data Security

ace665 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Security is not a single feature but a layered architecture applied across every component of the platform.

While ace665 takes all reasonable precautions to protect your data, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ace665 will notify affected players as promptly as possible and take immediate remedial action.

You also play a role in keeping your account secure. We strongly recommend using a strong, unique password for your ace665 account, enabling two-factor authentication where available, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

Data Retention

ace665 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, accounting, or compliance obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual.

After the applicable retention period expires, ace665 will securely delete or irreversibly anonymise the data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

Your Rights

As a player on ace665, you hold meaningful rights regarding your personal data. ace665 is committed to honouring these rights promptly and without undue burden. To exercise any of the rights listed below, contact our support team at [email protected] with your request and sufficient detail to enable us to identify your account.

• Right of Access: You have the right to request a copy of the personal data ace665 holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update many details directly in your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that ace665 delete your personal data. This right is subject to limitations — for example, we cannot erase financial transaction records that we are legally required to retain for a minimum period.
• Right to Restrict Processing: You may request that ace665 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is under review.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to Object to Marketing: You have the right to opt out of receiving marketing communications from ace665 at any time. You can do this by adjusting your notification preferences in your account settings or by contacting [email protected].
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional emails), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Third-Party Links

The ace665 platform may, from time to time, contain references to third-party services — most commonly the game studios whose content is featured in our lobby (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). While ace665 takes care to work only with reputable partners, we do not control the privacy practices of third-party studios or services.

When you interact directly with a game provided by a third-party studio — particularly in the case of live dealer games hosted on the studio's own streaming infrastructure — your gameplay session data may be processed by that studio in accordance with their own privacy policies. ace665 recommends reviewing the privacy documentation of any third-party service you interact with.

Payment providers such as bKash, Nagad, Rocket, and Mastercard also operate under their own privacy policies when you use their services to transact with ace665. ace665 is not responsible for the data handling practices of these independent service providers beyond the data-sharing agreements described in Section 5 of this policy.

Policy Updates

ace665 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made — particularly changes that affect your rights or the way we use your personal data — ace665 will notify registered players by posting a notice on the platform and, where appropriate, by email to your registered address.

Minor updates — such as corrections of typographical errors, clarifications that do not alter the substantive meaning of a provision, or the addition of a new payment partner to our data-sharing list — may be made without advance notice. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how ace665 protects your data. The current version is always available at ace665.net/privacy-policy. Continued use of ace665 following the effective date of any updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree to the updated terms, you should discontinue use of the platform and contact [email protected] to close your account.